It’s no surprise that more organisations than ever before are deciding to outsource all or part of their IT provision, alongside embracing technological innovation. Bringing in external expertise, reducing cost and harnessing the opportunities presented by advancements in tech are some of the reasons why organisations are using a managed service provider to complement often resource-poor, time-stretched internal IT departments. Still, what should businesses in the motor trade expect from this service and what features should companies look for in high-quality IT support?
Straight talking, no nonsense
Hands up who hates tech speak? Well, we quite like it ourselves but we completely understand it when clients tell us they dislike jargon. They are more interested in what IT can do for them, not about the internal workings of a computer system.
If a managed services provider tries to confuse and complicate with highly detailed technical specifications without taking the time to simply explain the pros and cons of a solution, then this should be a big red flag. You’ll never be able to trust that they have your company’s best interests at heart if you don’t understand what they’re trying to achieve.
High quality IT support is proactive
Some IT support services will take care of problems as they appear. The very best managed service providers are proactively monitoring and testing in the background, addressing potential risks even before they become an issue. Our own managed IT service offers a range of maintenance packages, so motor trade clients can be reassured that systems are up-to-date, well-maintained and healthy.
Feedback is welcomed
We like a good chat at MSV Consultancy. In fact, we’re available over the phone or via email, and we also arrange regular face-to-face meetings with our motor trade clients. It allows us to plan and formulate strategy, to find out what’s working and to identify areas for growth. If your managed service provider isn’t working with you or isn’t available to answer your questions, then it might be time to reconsider.
High quality IT support NEVER works in secret
Which brings us to the following point. If your managed IT provider doesn’t provide the opportunity to plan together, then how can they be truly working to complement and enhance your business? If they impose decisions or offer only off-the-shelf solutions, then how can they identify ways to support your objectives? If they operate in secret, as if tech is some weird and wonderful mystery that only they can understand, then how are they best placed to be the right IT partner for you?
Our managed IT services are tailored to the individual needs of our clients. From communications solutions to secure data storage and backup, we’ve got it covered. We work with motor trade companies in Wolverhampton and the surrounding areas, and we promise we do everything without fuss and without jargon.
If you like the sound of our approach, we would love to hear from you. We’re also offering a one-month free trial of our managed IT services to new motor trade clients. Click here or call us on 0845 241 6370 to find out more.