Like any successful business, ProPaye came to a point in their growth cycle where they had outgrown their original IT investment. Their first IT investment in PCs with a shared internet connection had no real shared services and had grown organically without future planning.
As ProPaye grew their IT setup quickly began to frustrate day-to-day operations, constraining moves to modern work practices and becoming a burden on users and management. It was clear the ProPaye were not fully leveraging the potential of IT to grow their business.
ProPaye reviewed their operations and decided that they wanted to modernise their IT infrastructure and outsource every element of its development and operational support in its entirety. They wanted to make their IT systems someone else’s responsibility enabling them to concentrate on their customers and their core business.
Key to the success of ProPaye’s strategy was finding the right IT company and building a partnership that was based on trust and shared values. Based on a referral from another MSV client, ProPaye approached MSV.
“IT at ProPaye was becoming a real problem which I needed to be solved for the long term. We spoke to MSV and they took us through the options available, what was considered best practice and what our obligations were in terms of data retention and security. Our favoured option was a completely hosted solution. The team at ProPaye use our devices to access our IT infrastructure which is hosted and managed in MSV datacentre.
We pay MSV a monthly fee and they take care of everything, we don’t even think about IT anymore we just use it like a utility. We just use it and it works – it’s perfect for us."
Managing Director - ProPaye
Full managed service across the main site and 3 quarries, encompassing:
• Managed virtual desktop environment
• Endpoint and infrastructure monitoring, management and proactive maintenance
• Veeam Cloud Backup and DR solution
• Microsoft Office 365